It’s the worst experience I’ve ever had in my almost 40 years of travelling. The water bottles no matter big or small need to pay(not what they told us when we checked in) and I feel cheated and humiliated when they told us we’d destroyed the opening ( not really opened) a bottle of wine which no label on it. I didn’t even see where it was and my husband told me it was on the top of the shelf.
I strongly suggest hotels.com evaluate the hotel because I don’t want other guests be cheated or wrong finger pointed as I had been.
Shu Hui
Shu Hui,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2019 年 10 月 4 日
HSI YU
HSI YU,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2019 年 9 月 27 日
High CP hotel
Location is very good for eating and sightseeing around. And hotel provide a restaurant list for reference.
Very polite and well prepared welcome drink and local mix nuts, feel very warm!
Have a prefect impression with the receptionists.
ShawnLin
ShawnLin,1 晚行程
Expedia真实住客点评
10/10 绝佳
2018 年 10 月 26 日
真实旅客
4 晚行程
Expedia真实住客点评
10/10 绝佳
2018 年 9 月 30 日
很好的服務
離開的時候,飯店人員甚至幫我們提行李到街口一起等車:)
SHENG FEI
SHENG FEI,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2018 年 6 月 2 日
服務人員親切有禮、房間乾淨、早餐好吃
Leonard
Leonard,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2018 年 5 月 16 日
Great location with excellent service
Staff were nice and helpful! Neat and tidy room with great view.
真实旅客
1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2018 年 5 月 13 日
Friendly and helpful staff
Great location with nice view. The staff were extremely friendly and helpful! Breakfast was great. We will definitely go back if we visit Hanoi again. Highly recommended :)
Wing Yan
Hotels.com真实住客点评
10/10 绝佳
2018 年 4 月 11 日
Recommended
Convenient location, friendly and wonderful staff, some little niceties. I would recommend this hotel to friends and consider to stay here if I come back to Hanoi some other day.
The hotel locates near Hoan Kiem Lake. There are a lot of shops and cafe nearby. The hotel room is clean. There are a wide variety of food you can choose for breakfast and also a mini buffet. I highly appreciate the staff, especially the manager, they are all so helpful to provide tour recommendation and any kind of assistance. I will definitely stay in this hotel when I come to Hanoi in the future.
真实旅客
2 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 22 日
Graham
Graham,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 15 日
JAEKWAN
JAEKWAN,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 3 日
Excellent hotel!
We loved our time at the Bonsella! The service was very personal and overall excellent! Everyone was so helpful for us. The location is perfect and close to everything. We just walked all over the beautiful city of Hanoi. Our rooms were comfortable and clean. Very happy with our stay!
Wendy
Wendy,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 2 日
Rodel
Rodel,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 18 日
Great location and good hotel
Great location near the lake , friendly staff , good breakfast. Room was comfortable
The hotel’s location is perfect for exploring Hanoi’s old and French quarter. Lots of restaurants and shopping around the hotel too.
My room is newly renovated and has a city view. However do bring your earbuds plugs because the soundproofing of the room is not the best. You will hear the traffic, construction and dragging of chairs.
The roof is under construction so avoid the highest 3 floors if you want a peace sleep.
** The hotel kindly offered me free transportation to the airport after learning about the construction noise last night. Excellent customer recovery. I will definitely consider staying with them again.