Hotels in West Colonial

"Wonderful place to stay near Disney! Very clean, great pools, and great breakfast. Very close to the parks and attractions. "

"the jetted tub didn’t work in our room and it took maintenance 3 days to come look at it and they decided to offer us to change rooms the day before we was leaving to go home from our vacation basically robbed me of the resort fees"

"Room was clean property was nice. Did not like the fact that you had to purchase a tube for the lazy river and our building was quite the hike to anywhere but overall a nice property to stay"

"Great place! We will always come back"

"Checking in was easy, but the room wasn’t ready which was hard to believe. Once we did get our room we had a rolling bed in there and couldn’t figure out why. Then when we went to sleep, figured out why. The room we paid for was two double beds. Turned out the hotel knew the one bed was completely broken and unable to sleep on. However, they still had the bed made up appearing to be just fine. I purposely make sure we stay at the dolphin whenever we go to Orlando which is 6+ times a year. So this was a disaster and totally uncalled for. Wish the hotel would have made us aware of offered a better room etc considering we paid $800+ for the two day stay. Also, the bathtub was dirty and they never warned us that their parking lot was being remodeled. So the valet man told us either do valet or park at the swan and walk 45 min back with your luggage… so we also got charged $60 a night to do valet. Once again, I wish the hotel would have warned us about all of this or done something to accommodate. Super disappointed. "

"Everything was good"

"Our experience at this hotel was extremely disappointing and unacceptable. We booked specifically for the family amenities, especially the slides and lazy river, only to find out AFTER check-in that they were closed. Nobody informed us beforehand or during check-in, and had we known, we never would have booked here. The staff and supervisors were very unprofessional, dismissive, and completely unapologetic throughout our stay. One of our children had a nosebleed that left blood on the floor, and not only did nobody check on her wellbeing, staff told us there was nobody available to assist or clean it. The blood remained there for the rest of our stay, which was unsanitary and unacceptable. The most concerning issue was a raccoon freely roaming around the children’s pool area, taking guests’ food and going through belongings while children were nearby. Staff only attempted to shoo it away with a broom multiple times and never contacted wildlife control or properly addressed the safety concern. Between the hidden amenity closures, poor customer service, lack of cleanliness, and unsafe conditions, this was one of the worst hotel experiences we’ve had. I would not recommend staying here."

"the ceiling light was not working. ceiling fan was haunted. why did they charge me resort fees again?"

"The staff is awesome and the rooms were very clean. We love staying at Dockside and plan on coming back."