因葛雷夫酒店预订

"Cl"

"服務態度很好"

"We stayed at this hotel for ten nights, and the overall experience was extremely disappointing. On the very first night, we noticed that the air conditioner was making loud and disturbing noises. Despite reporting this issue to the hotel several times, no effective solution was provided. It was not until the seventh day of our stay that we were finally allowed to change rooms. However, the new room was poorly prepared and lacked several basic amenities — one set of towels was missing, there was no hairdryer, no dish sponge, and no oven mitts, all of which had been provided in our previous room. Although the missing towels were replenished promptly, the absence of a hairdryer was completely unacceptable. I only discovered it after washing my hair late at night, and when I contacted the front desk, I was told there were no spare hairdryers available — not even the one from our previous room, which had already been assigned to new guests, even though its air conditioning issue had not yet been fixed. It is difficult to decide which is more concerning — assigning guests to a room with a broken air conditioner, or not having enough hairdryers for all rooms. The next day, the hairdryer was eventually delivered, but it was hidden inside a cabinet, and I had to search for it myself. Why not simply place it on the table or sofa? There was more than enough space. As for the remaining missing items, they only arrived after I repeatedly contacted the hotel via WhatsApp — three or fo"

"很棒"

"好處有電梯，但房間偏細，住兩人都細，那怎麼住到3人？樓梯上的位置偏熱，空調或通風欠佳，床褥亦很軟身，不好瞓！"

"酒店位置非常便利，早餐味道好、种类多，服务员热情。"

"The location is very convenient as it's just a 5 mins walk to the Liverpool Street Station with different dining and shopping choices. Staff at reception were really friendly and helpful and worth a 5-star rating. The room I took was budget friendly so it was relatively small but sufficient for a solo traveler. There were small dirt stains on towels and bedsheets but otherwise the room was clean"

"單人房間算大，早餐可接受，近火車站，方便"

"Easy access. Good view. Clean and comfy."