Hotels in Pocantico Hills

"Staff was very helpful and polite."

"Parking was very difficult. Some dogs were a problem with guests not keeping them on leash."

"The hotel was exceptional. I can't wait to go back. Large room, beautifully appointed, friendly staff and I really enjoyed the restaurant lounge. "

"I only used my cell phone. I didn't go to the bar. You must realize not everyone has a cell phone and can figure out how to access a QR code handed to them on a card at check in. I find this VERY!!!! frustrating. At check in, I think you should ask people if getting hotel info from that card is ok with them, or would they prefer a 3-ring binder with all that info printed out for them. Some of your guests are super seniors, i.e. no cell phone and/or no idea how to use a QR code. Be sensitive to the ages of your guests."

"Clean room. Amazing nighttime check in staff. Good breakfast options. Overall great stay "

"Wonderful hotel in Washington Heights. Loved the esthetics it was vibrant and colorful. The staff were very nice and yhe restaurant had amazing food and drinks!"

"We traveled all night because of game change, they let us check into one of our 2 rooms super early! I was so surprised! It was 9:30 am and also told us to go ahead and get some breakfast!"

"Cleam Room"

"I was disappointed with my stay at this hotel. The room felt very outdated, and the carpet was visibly dirty with numerous stains. Additionally, there was noticeable damage in the bathroom, including a missing chunk of tile. The photos online made the hotel appear much more updated and well-maintained than what we experienced in person. On our second night, the room directly across from us (Room 406 and the fourth floor lobby by the elevators) hosted a very loud party that continued well past 11:00 PM. I initially attempted to contact the front desk using the room phone, but it was not functioning. I then called from my personal phone, but the call was disconnected. I ultimately went to the front desk in person to file a noise complaint; however, no action appeared to be taken, and the disturbance continued until approximately 3:00 AM. Staff were friendly, but the condition of the room and the lack of response to a significant noise issue made for a frustrating experience."