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Hotel Lagoon

3.0 star property
Santa Elena hotel with outdoor pool and restaurant

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Property grounds
Family Quadruple Room, Lagoon View | 1 bedroom, individually decorated, individually furnished, free WiFi
Property grounds
Lobby
Property grounds
Escape to Hotel Lagoon, where modern comforts and tropical charm blend together. Unwind by the pool or take a leisurely stroll through the garden, then enjoy a meal at Maiz restaurant. With free in-room WiFi and helpful staff available 24/7, this hotel is perfect for relaxing getaways.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Laundry facilities
  • Pet friendly
  • Air conditioning
  • 24/7 front desk
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Outdoor pool
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Garden
  • Laundry service
  • Self-serve laundry
  • Picnic area
  • Free newspapers in the lobby

Feel at home (6)

  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Family Quadruple Room, Garden View

1 bedroom, individually decorated, individually furnished, free WiFi

Family Quadruple Room, Garden View

Highlights

Yard
Individually furnished
Individually decorated
Air conditioning
TV
Separate bedroom
Private bathroom
Free bottled water
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Quadruple Room, Lagoon View

Family Quadruple Room, Lagoon View | 1 bedroom, individually decorated, individually furnished, free WiFi

Family Quadruple Room, Lagoon View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Yard
Individually furnished
Individually decorated
Air conditioning
TV
Separate bedroom
Private bathroom
Free bottled water
  • Lagoon view
  • Sleeps 4
  • 2 Queen Beds

View all photos for HabitaciĂłn Sencilla, 1 cama matrimonial, vista al jardĂ­n

HabitaciĂłn Sencilla, 1 cama matrimonial, vista al jardĂ­n | 1 bedroom, individually decorated, individually furnished, free WiFi

HabitaciĂłn Sencilla, 1 cama matrimonial, vista al jardĂ­n

8.0 out of 10
Very good
(1 review)

Highlights

Yard
Individually furnished
Individually decorated
Air conditioning
TV
Separate bedroom
Private bathroom
Free bottled water
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
Subteniente Lopez Av. MĂ©xico, entre Calle Oaxaca y Calle RevoluciĂłn, Santa Elena, QROO, 77965

What's nearby

  • Laguna Milagros - 10 min drive - 8.8 km
  • Palacio Municipal De Othon P. Blanco - 13 min drive - 12.2 km
  • Museum of Maya Culture - 13 min drive - 13.3 km
  • Chetumal Ferry Terminal - 14 min drive - 13.3 km
  • Palacio de Gobierno - 14 min drive - 13.3 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 14 min drive
  • Corozal (CZH) - 24 min drive

Restaurants

  • â€ȘEnchiladas Huastecas - ‬8 min drive
  • â€ȘGo To Fly - ‬11 min drive
  • â€ȘAntojitos Tortas y Tacos Lulu - ‬9 min drive
  • â€ȘLa Eufemia - ‬11 min drive
  • â€ȘMaya Luum - ‬9 min drive

About this property

Hotel Lagoon

When visiting Santa Elena, Hotel Lagoon is a great choice to consider. Guests can splash around at the outdoor pool or grab a bite to eat at the restaurant. Other features include a terrace and a garden.

Languages

English, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 12 rooms

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: 4:00 PM
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • Pets allowed (dogs and cats only, 2 total, up to 66 lbs per pet)*
    • Service animals welcome
    • Specific rooms only*

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
    • Free 24-hour offsite parking within 16 ft

Other information

    • Designated smoking areas
LOB_HOTELS

Property amenities

Food and drink

  • Restaurant
  • Coffee/tea in a common area
  • Free daily reception

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Pool loungers
  • Romance packages

Facilities

  • Garden
  • Picnic area
  • Terrace
  • An outdoor pool
  • Outdoor furniture

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
ROOM

Room amenities

Be entertained

  • 32-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Electric kettle
  • Window screens

Sleep well

  • Bed sheets provided

What to enjoy

  • Yard
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
STAR_OUTLINE

Special features

Dining

Maiz - Onsite restaurant.
MONETIZATION_ON

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 13.03 per accommodation, per night

Pets

  • Service animals exempt from fees
  • Pet deposit: MXN 200 per night
  • Pets are allowed for an extra charge of MXN 200 per pet, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 10:00 PM

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit, and window guards on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.

Also known as

Hotel Lagoon Hotel
Hotel Lagoon Santa Elena
Hotel Lagoon Hotel Santa Elena
HELP_OUTLINE

Frequently asked questions

Is there a pool at Hotel Lagoon?

Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 10:00 PM.

Are pets allowed at Hotel Lagoon?

Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 66 lbs per pet. There's a charge of MXN 200 per pet, per night, and there's also a deposit of MXN 200 per night. Service animals are exempt from fees.

Is parking offered on site at Hotel Lagoon?

Yes, there's free self parking.

What are the check-in and check-out times at Hotel Lagoon?

Check-in start time: 2:00 PM; Check-in end time: 4:00 PM. Check-out time is noon. Contactless check-in and check-out are available.

What is there to do at Hotel Lagoon and nearby?

Hotel Lagoon has an outdoor pool and a picnic area, as well as a garden.

Are there restaurants at or near Hotel Lagoon?

Yes, there's an onsite restaurant, Maiz.

Does Hotel Lagoon have any outdoor private spaces?

Yes, every room features a yard.

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Hotel Lagoon Reviews

Reviews

7.6

Good

7.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Popular mentions

Room
Ambience
Service staff

Reviews

8/10

A great place to stay as you travel to or from Belize: very close to the border. We stayed two nights. Enjoyed the view of a lagoon, swam in the small pool, visited Chetumal and a couple of other nearby communities that face lagoons. Excellent breakfast!
2-night trip

10/10

Simple and charming with just the essentials good jumping off point to Belize for "free zone" duty free shopping and casino. Tgere's not a lpt in walking distance but Uber and cabs are cheap. Food at the casino was surprisingly good. You simply can't beat the price and welcoming staff. Thank you for an enjoyablr stay, albeit short.
1-night trip

10/10

Friendly and great customer services, rooms and overall place welcome ambiance. Peaceful and clean
1-night trip

10/10

Kind staff
1-night trip

10/10

Its relatively small hotel but quite quaint. The staff was very friendly and provided to our needs. Breakfast was amazing, the quesedilla was superb 👌! The lagoon view was picturesque and the pool was relaxing. My family and I enjoy every moment of it.
1-night trip

10/10

Absolutely a wonderful place. Friendly atmosphere great rooms The pool was fantastic the yard is beautiful. Loved having access to coffee all day ;) staff is amazing. The parrot entertaining and the dog made you comfortable...
5-night trip

2/10

I had booked for one night and the included full breakfast. Unfortunately not only were they “understaffed” and had to wait for someone to bring snacks (which they had specifically SAID that it would be a ”home-cooked” breakfast, but when we asked for milk for coffee (the only thing that actually had), the cup had ants and dust on it. The pictures on the website are lies. The property is mostly abandoned, NOT safe to book! My family arrived late as we had been going to activities the whole day and it was late when we arrived and unfortunately could not cancel the booking as they “couldn’t do a refund” The only good thing was clean towels.

6/10

1-night trip

4/10

1-night trip

10/10

1-night trip

8/10

7-night trip

2/10

Fake pictures, the whole property is in terrible conditions, the only good thing was clean towels and sheets.No breakfast at all! Because the cooker was sick. Worse staying ever! I would not recommend it! 10 more minutes drive and you will have much better option in Chetumal.
1-night trip

6/10

Para pasar la noche si vas a la zona libre. La piscina parece tener agua de la laguna.
1-night trip

6/10

1-night trip

8/10

La alberca en la noche no estaba limpia y ya no nos pudimos meter. Pero todo muy bonito y atentos.
1-night trip

10/10

Super sencilla la llegada.
1-night trip

4/10

2-night trip

4/10

1-night trip

8/10

1-night trip

10/10

3-night trip

4/10

I was far from what we could see in the pictures, the bathroom was poorly clean and they had no extra towels. The A/C unit needed maintenance. They didnÂŽt clean the room as a regular hotel will do.
4-night trip

10/10

Hotel muy bonito y tranquilo para pasar un rato relajante!😀
2-night trip

2/10

1-night trip

8/10

1-night trip

8/10

Lo Ășnico bueno es que es pet frendly
2-night trip