Having paid for four nights up front it was very distressing to be turned away from the hotel, as it was getting dark, for not possessing a bank card (in the event of damage - despite offering a deposit ).
I had to pay for another hotel - another four nights in advance.
Three weeks later I am still awaiting a refund from Hotels.com
Their chat people appeared to be very helpful but after three chats I am still awaiting my refund.
真实旅客
4 晚行程
8/10
Eigentlich ganz gut. Lage prima. Leider wurde uns beim Aufenthalt von 5 Tagen nicht einmal der Roomservice gemacht. keine neuen Handtücher kein neuer Bettbezug, keine Reinigung. Die Dusche war ziemlich klein. Auch der einstieg sehr eng. Hingegen das Morgenessen super war.
Jessica
4 晚行程
8/10
Jean
1 晚行程
10/10
I have stayed at this property three times. It is very convenient to the Albert Hall and Kensington Gardens. It’s very quiet and reasonably priced breakfast is included. Continental type I would recommend it. There is also a lift
Fergus
3 晚结伴旅行
10/10
Beautiful hotel wonderfully located! Easy walk to museums, night life, restaurants. Longer walk to the tube, but manageable. AMAZING breakfast buffet! Staff is very helpful when they are onsite. Night number for assistance went unanswered. They are kind in letting people store their luggage, we used that and the staff was amazing! They let me check in a few hours early. Very kind.
真实旅客
6 晚行程
10/10
Simple, good quality hotel. Easy check in, comfy beds, very happy with the spacious basement room whivh was just like the pictures. We enjoyed the continental breakfast whivh was all good quality produce
Danielle
1 晚行程
10/10
J
1 晚商务旅行
10/10
Perfect location if you're attending an event at The Royal Albert Hall.
Anthony
1 晚行程
10/10
Paola
4 晚家庭旅行
10/10
Beautiful area and a really lovely room/interior
Ann
1 晚商务旅行
8/10
Good central location
Mike and Jenny
1 晚浪漫旅行
8/10
Paiste
1 晚行程
8/10
Siisti kiva hotelli hyvällä paikalla. Ympäristössä ravintoloita ja Hyde Park näkyi ikkunasta. Aamiaisella ei ollut monia vaihtoehtoja mutta ihan ok. Allergiat huomioitu pienesti.
Jutta
3 晚家庭旅行
10/10
Glimrende hotel. Ligger centralt og pænt rent. Lækker morgenmad.
Birgit Hagen
5 晚行程
6/10
A small cheap hotel located close to what we needed but you get what you pay for. A tiny room, a lift that does not inspire confidence and little support from the few staff that are around.
Ian
2 晚浪漫旅行
10/10
I am from the US so I based my decision to stay here on the pictures and description of the hotel and room, which are described exactly as is in person. My room was so cute and cozy! It was warm with a nice heater and an option to crack open my window, put the ceiling fan on and enjoy the nice chill of London weather! The staff were super friendly and offered help learning the Underground travel system. I strongly recommend a stay at Sonder!
Jennifer
5 晚行程
10/10
Very pleasant stay, a great location, handy for tube stations and many great places to eat and drink.
Walkable if you enjoy romping about London! Right on the door step and the park which is also pretty!
Rom had adequate space and facilities for a short stay,
Thomas
3 晚行程
10/10
It was amazing staying at Sonder. The room was very clean. Even though my room was on the basement level, it was surprisingly well-ventilated and felt quite comfortable. The location was perfect—being close to Kensington Gardens and Hyde Park made morning walks delightful. The breakfast was excellent, and I also loved how convenient it was to have a bustling area nearby. I would definitely love to stay here again on my next visit to London!
真实旅客
7 晚家庭旅行
6/10
Anders
2 晚行程
10/10
unable to check in via the app. Received instant reply to email from customer services. Was able to checkin on site easily. Large lockers are available so bags can be dropped before checkin.
The room was warm, cosy and plenty of room (we were in a basement with good natural light).most of all we felt safe. Good choice of bars and restaurants within a 2 minute walk. Perfect location for Albert hall and Kensington gardens. Tucked away off the main road in a desirable residential area.
Fay
1 晚家庭旅行
8/10
Metro duraklarına yürüme mesafesinde. Çok merkezi bir yerde. Konaklama süresinde herhangi bir sorun yaşamadım. Teşekkürler.
Mehmet
2 晚行程
4/10
Elvira
5 晚行程
2/10
Otelin konumu güzeldi yakında otobüs durağı ve metro hattı çok yakın. Çevresinde yemek yerleri ve alışveriş yapabileceğiniz yerler var .otelin içi tatlı sıcaktı. Otelde geceye kadar ücretsiz sürekli su, kahve ve çay ikramı vardı fakat otelde temizlik yok uzun süre kalacaklar için kötü bir durum bence temizlik isterseniz 25 pound ücret ödemeniz gerekiyor . Kahvaltı çeşitliliği azdı ve çoğu şey yenilenmiyordu 8den sonra bazı şeyler kalmıyordu . Ve en önemlisi banyo çok küçüktü akşamları banyodan çok kötü koku geliyordu duşları aşırı küçük ve su çok az geliyordu ücretsiz bir konaklama sağlasalar kalmayacağım bir otel oldu aslında otelden ziyade apart kafasıydı. Konum ve kahvesi dışında önerebileceğim birşey yok maalesef.
Esra
5 晚结伴旅行
10/10
We hebben genoten in het hotel. Ligging is perfect en vriendelijk personeel. Top