I would have given a higher rating as the majority of the restaurant staff were friendly. Two individuals stuck out for creating a bad experience.
May 3125 between 4-5pm I went to the concierge desk to ask the lady to help me with my app to sign up for the pool party, instead of trying to help me she lied and said that they had sent her an email that the pool party was canceled. I went to the pool party but she preferred to make up a lie instead of helping a customer.
June 2 25 @ 12.18 pm the rudest lady at the towel shack. she virtually threw the towel at me when I asked for a newer one without stains. she was horrible. I was going to book RIU for my Zanzibar vacation in October but I will not now because of the two individuals.
Heidi
Heidi,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 4 日
Vacaciones
Todo estuvo muy bien!, únicamente si nos decepcionó un poco el sabor de la comida en general. Insípida, únicamente el restaurante Kulinarium comimos bien.
En general bien.
La señora que te recibe en los toboganes, muy grosera y prepotente.
Emilia
Emilia,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 29 日
Excelente
martha cristina
martha cristina,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 26 日
Grant
Grant,7 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 20 日
No beach access for wheelchair users!!
Hotel and beach access was not convenient for wheelchair access. Family member could not get access to the beach. They mentioned 24 hour dining BUT no room service was available for a few friends who were feeling under the weather and didn’t feel like getting out.
Sonya
Sonya,4 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 8 日
Sayde
Sayde,3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 4 日
Excelent service and food.
Excellent service from all the staff. The food was great. The hotel is new, so facilities are new. The beach is fantastic.
Mauricio
Mauricio,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 8 日
Awesome 1st experience
This resort was awesome. Staff is always cleaning walkways, bathrooms, cleaning cups from around the pool. Staff in the dining area are very helpful, always smiling and the food has a lot of variety that you’ll find something you like if you’re picky. Great food quality and plenty of drinks at all meal times, bars & a drink cart that continually circles the pool. The party group prevents any potential boredom if you’re into the dances or yoga/TRX classes, or the night time entertainment. Something for everyone & they bring an assortment of drinks down to the beach. There are bathrooms and additional food down by the pools and another bathroom by the sports bar if there is a line (which is rare and only 3 people deep even at the busier times) The drinks in your fridge and the rum/vodka/gin/tequila are a great addition to the rooms so you can bring your big drink mug fill up with ice from your floor and then head to the pool. The resort is clean & modern. No need to bring additional snacks like we did (unless an allergy is present) as the sports bar has snacks and you can always grab some extra food from the buffet and bring the plate to your room. Rooms also have body wash/shampoo, conditioner & hand soap so don’t bring your own unless you’re very particular. Overall we would come back and recommend others. Oh, and they do have a variety of poolmusic - but bring your own speaker once the music goes off after 5pm. Lots of space, big pools and lounge chairs. Towels are provided.
Shaelynn
Shaelynn,8 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 1 日
Great Resort!
Great resort, 2 pool bars, really good restaurants. Recommended!
ESA
ESA,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 29 日
Spring break trip!
Beautiful hotel! They keep the property immaculate! The staff was very helpful & nice! Special shout out to Marlene, 1 of the waitresses at the buffet. She was so sweet & accommodating! The food (except after 10pm), the pools, the beach were all great! Something for everyone (we were a group ages 22-42).
Anthony
Anthony,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 27 日
I will definitely come back
I will definitely come back.
Super good and friendly staff. Many fun activities and many choices of food, bars, pools, beach and trips.
Mart Andres
Mart Andres,6 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 19 日
Eliani
Eliani,3 晚行程
Expedia真实住客点评
8/10 很好
2025 年 3 月 19 日
Nice property but too many partiers, may be better outside of the spring break season. Food was ok
Chantelle
Chantelle,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 18 日
El personal es algo indiferente con las personas que somos de México, supongo porque tienen la idea equivocada de que no tenemos dinero. El lugar esta excelente en cuanto a limpieza y comodidad.
Vanessa
Vanessa,3 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 18 日
Perfecto!
James Richard
James Richard,3 晚结伴旅行
CheapTickets真实住客点评
10/10 绝佳
2025 年 3 月 18 日
No complaints at all! Loved every part of this resort!
Jaylan
Jaylan,3 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 3 月 17 日
Great Service
Grant
Grant,4 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 17 日
Kierra
Kierra,4 晚行程
Expedia真实住客点评
6/10 好
2025 年 3 月 16 日
The resort was great
Krystle
Krystle,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 16 日
El staff de entrenamiento es muy bueno tienen muchas actividades durante el día y en la noche hay muy buen ambiente todo estuvo muy bien
Celia
Celia,7 晚浪漫旅行
Orbitz真实住客点评
10/10 绝佳
2025 年 3 月 16 日
All Inclusive
Brandon
Brandon,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 15 日
Yasmin was my favorite employee, everyone there is very nice and accommodating to your every need. Just be sure to download didi if you want to go off resort for food.