The description of the property is fraudulent. No towels in the room, the hot water does not work, we reserved full size beds but were put ib a room with 4 twin beds. We had to climb 64 steps in the rain to get to our room. Internet is only available in the lobby.
真实旅客
1 晚家庭旅行
Expedia真实住客点评
2/10 很差
2020 年 1 月 27 日
Everything was horrible except from the view. Dirty, worn out, unfriendly staff, insulated, we were the only guests, after 9:00 no possibility to buy food or drinks not even water. The photos do not correspond to the reality. A total scam administrated by Expedia.
Nasrin
Nasrin,4 晚家庭旅行
Expedia真实住客点评
8/10 很好
2020 年 1 月 7 日
El hotel está en un área muy bonita pero alejada del pueblo la Fortuna
真实旅客
2 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2019 年 12 月 31 日
I love the place, it is different, great place for relaxing
真实旅客
2 晚家庭旅行
Expedia真实住客点评
8/10 很好
2019 年 11 月 30 日
It was a beautiful stay. The butterfly sanctuary just a short ways from the motel was a pleasure to experience. We intend to return to Arenal soon as our stay had to be cut short. The complimentary breakfast was yummy & the view was top notch. John‘s pizza makes a great pizza & it’s within walking distance.
Frances
Frances,1 晚浪漫旅行
Hotels.com真实住客点评
8/10 很好
2019 年 4 月 21 日
Calificación
Mi reserva estaba equivocado ,pero el hotel me ayudó y me coloco
Sionney
Sionney,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2019 年 3 月 11 日
David
David,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2019 年 2 月 18 日
Older hotel with basic accommodation. Fantastic view of the volcano. Good value with breakfast and dinners included.
Michael
Michael,1 晚结伴旅行
Hotels.com真实住客点评
4/10 尚可
2019 年 1 月 6 日
Booked for 3 night, upon arriving was very dissapointed at the property conditions, not as advertised on Expedia. Stayed only that night and booked at another hotel for the rest of my trip. Reservation was for 3 adults, only one bath tower in the room, no soap, shampoo, no telephone in the room. Purchased the dinner option, 4 meals to choose from. The only nice of this facility is the view to the lake and volcano.
Maria
Maria,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2019 年 1 月 4 日
真实旅客
5 晚行程
Expedia真实住客点评
8/10 很好
2018 年 8 月 6 日
Acogedor y atención personalizada
Excelente atención..!! Muy perzonalizada... Linda experiencia y sitio muy acogedor!
Randall
Randall,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2018 年 4 月 28 日
Un lugar bonito, pero el agua caliente nos falló dos de los tres días que estuvimos!
Rodolfo
Hotels.com真实住客点评
6/10 好
2018 年 3 月 14 日
Hotel ok for 1 night
Room clean. Hotel provides minimum comfort. View in the lake is ok. Breakfast was not so good.
Eric
Eric ,1 晚行程
Expedia真实住客点评
6/10 好
2018 年 2 月 16 日
Local bonito , mas abandonado!
Roberto
Roberto,1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2017 年 8 月 15 日
Close to a lagoon
Very relaxing and quite, near to the nature.
The hotel is near of some natural areas like manantial hot water, butterfly and Arenal volcano.
The people is very nice, its 3 hours from yhe international Santa Maria Airport.
victor
Expedia真实住客点评
2/10 很差
2017 年 4 月 14 日
fourmis dans la chambre
à l'arrivé, on note que l'hotel ne fut pas rénové ou retouché depuis plusieurs années. Dans la chambre, il y avait des centaines de fourmis et les draps du matelas n'étaient pas assez serrés. Résultat, on se réveillait à moitié couché sur le vieux matelas.
Vincent
Expedia真实住客点评
4/10 尚可
2017 年 4 月 12 日
Drap de lit malpropre, bruyant, très peu de service........
真实旅客
Expedia真实住客点评
6/10 好
2017 年 3 月 13 日
Need to try harder with basics
Ok place in an incredible area. Food was below average, and they overcharged us for our dinner there, had to go through the bill with the waitress/cook/bartender/ only person there. Check presented in dollars with menu in colones and nothing was right. Just a poor experience otherwise ok place, nice pool, and nice room with incredible view.
Jeffrey
Hotels.com真实住客点评
6/10 好
2017 年 2 月 13 日
El hotel no representa el costo por el que se pago
Está en una ubicación muy lejana con calle demasiasa empedrada, por lo que el vehículo sufre mucho, las habitaciones son muy sencillas y no teníamos agua caliente, televisión o radio, los desayunos demasiados sencillos no había ni jugo y no tiene una elegancia. Recomiendo mucho a los dueños del local darle una buena renovación pintando todo y remodelándolo los cuartos, ya que así cambiaría mucho el aspecto visual del mismo
真实旅客
Expedia真实住客点评
4/10 尚可
2017 年 1 月 6 日
Horrible road, animal droppings, hotel run down.
Horrible unpaved road with lot of potholes. Takes very long to reach hotel from main road.
Friendly staff but Hotel looks run down. Found animal droppings in our bed every single night.
真实旅客
Orbitz真实住客点评
2/10 很差
2017 年 1 月 2 日
Remote, needs a major update
Got to the hotel, not at all what I was expecting. No cell reception, wifi did not work, very remote. Rooms were similar to a hostel, bedding was old and worn, looked at the room and found another hotel to stay at. Very disappointed.
Donna
Expedia真实住客点评
6/10 好
2016 年 12 月 31 日
Beds were comfortable but all singles. Breakfast was good. Location is great as its right near the National Park
真实旅客
Hotels.com真实住客点评
4/10 尚可
2016 年 12 月 26 日
Unpaved rood to get there
Expedia website fails to include road condition info. The highway has a lot of potholes and eventually one front tire became flat. We had to change the tire and found the next gas station to add air. Then we had to drive on unpaved road to get there.