The description of the property is fraudulent. No towels in the room, the hot water does not work, we reserved full size beds but were put ib a room with 4 twin beds. We had to climb 64 steps in the rain to get to our room. Internet is only available in the lobby.
真实旅客
1 晚家庭旅行
2/10
Everything was horrible except from the view. Dirty, worn out, unfriendly staff, insulated, we were the only guests, after 9:00 no possibility to buy food or drinks not even water. The photos do not correspond to the reality. A total scam administrated by Expedia.
Nasrin
4 晚家庭旅行
8/10
El hotel está en un área muy bonita pero alejada del pueblo la Fortuna
真实旅客
2 晚浪漫旅行
8/10
I love the place, it is different, great place for relaxing
真实旅客
2 晚家庭旅行
8/10
It was a beautiful stay. The butterfly sanctuary just a short ways from the motel was a pleasure to experience. We intend to return to Arenal soon as our stay had to be cut short. The complimentary breakfast was yummy & the view was top notch. John‘s pizza makes a great pizza & it’s within walking distance.
Frances
1 晚浪漫旅行
8/10
Mi reserva estaba equivocado ,pero el hotel me ayudó y me coloco
Sionney
1 晚家庭旅行
10/10
David
1 晚家庭旅行
8/10
Older hotel with basic accommodation. Fantastic view of the volcano. Good value with breakfast and dinners included.
Michael
1 晚结伴旅行
4/10
Booked for 3 night, upon arriving was very dissapointed at the property conditions, not as advertised on Expedia. Stayed only that night and booked at another hotel for the rest of my trip. Reservation was for 3 adults, only one bath tower in the room, no soap, shampoo, no telephone in the room. Purchased the dinner option, 4 meals to choose from. The only nice of this facility is the view to the lake and volcano.
Maria
3 晚家庭旅行
10/10
真实旅客
5 晚行程
8/10
Excelente atención..!! Muy perzonalizada... Linda experiencia y sitio muy acogedor!
Randall
1 晚家庭旅行
8/10
Un lugar bonito, pero el agua caliente nos falló dos de los tres días que estuvimos!
Rodolfo
6/10
Room clean. Hotel provides minimum comfort. View in the lake is ok. Breakfast was not so good.
Eric
1 晚行程
6/10
Roberto
1 晚结伴旅行
8/10
Very relaxing and quite, near to the nature.
The hotel is near of some natural areas like manantial hot water, butterfly and Arenal volcano.
The people is very nice, its 3 hours from yhe international Santa Maria Airport.
victor
2/10
à l'arrivé, on note que l'hotel ne fut pas rénové ou retouché depuis plusieurs années. Dans la chambre, il y avait des centaines de fourmis et les draps du matelas n'étaient pas assez serrés. Résultat, on se réveillait à moitié couché sur le vieux matelas.
Vincent
4/10
Drap de lit malpropre, bruyant, très peu de service........
真实旅客
6/10
Ok place in an incredible area. Food was below average, and they overcharged us for our dinner there, had to go through the bill with the waitress/cook/bartender/ only person there. Check presented in dollars with menu in colones and nothing was right. Just a poor experience otherwise ok place, nice pool, and nice room with incredible view.
Jeffrey
6/10
Está en una ubicación muy lejana con calle demasiasa empedrada, por lo que el vehículo sufre mucho, las habitaciones son muy sencillas y no teníamos agua caliente, televisión o radio, los desayunos demasiados sencillos no había ni jugo y no tiene una elegancia. Recomiendo mucho a los dueños del local darle una buena renovación pintando todo y remodelándolo los cuartos, ya que así cambiaría mucho el aspecto visual del mismo
真实旅客
4/10
Horrible unpaved road with lot of potholes. Takes very long to reach hotel from main road.
Friendly staff but Hotel looks run down. Found animal droppings in our bed every single night.
真实旅客
2/10
Got to the hotel, not at all what I was expecting. No cell reception, wifi did not work, very remote. Rooms were similar to a hostel, bedding was old and worn, looked at the room and found another hotel to stay at. Very disappointed.
Donna
6/10
Beds were comfortable but all singles. Breakfast was good. Location is great as its right near the National Park
真实旅客
4/10
Expedia website fails to include road condition info. The highway has a lot of potholes and eventually one front tire became flat. We had to change the tire and found the next gas station to add air. Then we had to drive on unpaved road to get there.