We booked the Watercrest this spring with Hotels.com. I knew going in that we would have to visit the Oaseas center to check in, which was ok . Upon arrival Todd McDavid with Oaseas informed us that the Watercrest room was not available and he had to switch us to the Grandview Marisol.The Marisol only had 2 baths but we made it do although it was troublesome with our large group.Todd came over later that afternoon to make sure we were ok with everything and he helped us obtain additional towels and pillow cases that were missing. Todd McDavid was fantastic but he & Kimmie were the only ones that helped us with the issues we had with the room. After a long day of travel and after going out to eat that night we were ready to retire to bed but only to find large blood stains on the bottom sheet on our king bed. it was so late and we were so tired that we covered the stains up with a towel and made do. I called the next morning to Oases customer service and they said that they would send new sheets over. None never arrived. I actually called three times that day and got different people each time with Oases customer service that promised new sheets would be sent to us but none ever arrived. With the help of Kimmie, we did find a queen sheet although too little for our king bed, we were able to make do with it. I would expect that the sheets would be blood free at least for the amount of money that we pair for this hotel. I want a refund.