Staff very helpful and kind! The resort is very dated! Hot tub in our casita suite did not work, and no discount was offered when we reported it! Our private pool was slimy, dirty, and was NEVER cleaned our entire stay (7 nights)! Would definitely not recommend this resort to anyone! It was a very disappointing stay and Expedia should know that this resort only wants to sell memberships, at our check in, thru out our stay, and even the day we left waiting for our transportation to return to Cancun airport!! Food was poor, and they did not allow us the $120 resort credit to be used towards anything! After paying $5,000 for a seven night stay; we definitely thought it was not worth it at all!!