Hotels in Playacar Fase I

"The rooms were clean, staff was not attentive, every time I asked for something it was I’m getting off even though they continue to serve others. The main dinning (buffet) had a weird odor, so I would ask for the window seats it didn’t smell funny. The vents very black. So that made sense. I thought with my upgrade I would be served poolside. I was at the pool two hours before I even seen anyone. And she didn’t even ask if I needed anything. So when I did she said oh I’m off. Also you have to book at the restaurants by standing in line. So I had to make sure I took time to stand in line (early) just to book at certain restaurants. The buffet wasn’t fresh, I pretty much just ate fruits. You can visit the other sister properties. The beach has random people walking and selling things. So it seems open. Which I was a little weary about. It’s filled with rocks, never mind the seaweed that’s normal. But you can’t swim there. A seaweed vehicle kept driving to clean the area, which made the beach smell pungent. Again waited to be served there as well. The bar they have on the beach I didn’t order from. The guy came from the back, the condiments like the buffet were all out with flies and other insects circling. The spa was great. "

"Good food "

"Lots of activities for kids! Pools were great!"

"Overall, the hotel was comfortable. There were a couple of days that entertainment shows did not start on time or there were no optional options for people who didn't want to go to the "White Out" party. Another issue I had was that there were no bath supplies in the rooms. For example, a shower cap, or Q-tips etc--usually these are provided by the hotels. Especially, if you are staying in the "Elite Club" sections. Lastly, an elevator needs to be place in more areas than just the reception area. "

"the only thing they need is to have more diversity food selection"

"Clean grounds, clean room, friendly staff and a very enjoyable stay."

"Excellent resort. Highly recommend!"

"This is a wonderful hotel for us. As seniors the size is great. The food and staff are amazing.. We have been coming here for 21 years. The only thing that could be improved for us is the access to the pool. The ladder situation for anyone with even slight disabilities is difficult."

"Would stay again, staff & amenities are amazing!.. coffee pot was no good and we replaced it, other than that it was great!"