Hotels in Playacar Fase I

"This is not the adults-only experience younger travelers might expect. The resort feels more geared toward seniors and has a very quiet, low-energy atmosphere. If you’re looking for a lively, child-free getaway, this may not be the right place for you. The food was also very disappointing. I’m not a picky eater, but the quality was far below what I would expect from a 5-star resort. I’ve stayed at 4-star resorts with much better food. To make matters worse, there was ongoing construction in two buildings — one near the main lobby and amenities, and one close to our room. We were not informed in advance and paid full price. The daily noise from 9 a.m. to 5 p.m. made it hard to relax. Overall, I would not recommend staying here and suggest looking at other options."

"Let’s start with the room service. We had to ask for towels at least 4 times during our 1 week stay. Towels were old, raggedy and literally falling apart. They didn’t stock our mini feodge daily and our amenities were never restocked (aside from the shampoo and body wash). Anytime we had a question we had to go to the client service center and they tried to sell us a timeshare EVERY TIME. In order or have dinner at one of the restaurants, other than the buffet, you had to make reservations at most 72 hours in advance, in person at the service center. You couldn’t just call or make them for the entire stay (which in our case was only 1 week). Food and drinks were mostly bad. I got food poisoning the 2nd night there. So did 2 other people in my party. The pharmacy at the resort charged 9 times more than the normal cost for medication. The same meds I bought in the resort for $500 mxps I bought for $60 mxps outside the resort. All pools closed at 8 pm and the towel and activities center closed 6pm. We witnessed a lot of clients complaining, on a daily basis, for the same and other reasons. During our stay, there was a child accident at the children’s pool that did not have a life guard on duty and staff escalated the situation by fighting with one of the child’s family members. Further there was not first aid administered by the resort. Two tourists rendered aid to the child. On a positive note, most of the staff and servers were friendly and polite. "

"I had a wonderful experience at this hotel and truly enjoyed my stay. The property is beautiful, clean, and very welcoming. I especially want to mention Juan Carlo at the reception. He was exceptional. From the moment we arrived, he was professional, kind, and incredibly helpful. Anytime we had a question or needed assistance, he handled everything quickly and with a positive attitude. What really stood out was the way he solved any issue calmly and efficiently, always making us feel comfortable and taken care of. It’s clear that he genuinely cares about the guests’ experience, and that made a big difference during our stay. Thank you, Juan Carlo, for your outstanding service!"

"This resort was amazing! My boyfriend and I spent 8 days here and loved it! They have great entertainment every day/night and the food at the restaurants is actually VERY good. The staff is super kind and very helpful. We have zero complaints about this place! "

"This was our first visit to Cozumel Hotel & Resort. The staff were all very friendly and helpful. The food is so-so. They had a beach BarBQ one day by the ocean and that was very good. The beach is clean but small. Easy access to the ocean for snorkeling. Overall we enjoyed our vacation. "

"They were under construction the riviera princess and was close, would like that Expedia notice that property was on construction "

"We just returned from a weeklong trip to Xcaret Arte. What a beautiful resort! We had the basic Garden Suite and the room was gorgeous! The food was the best we have ever had at an all-inclusive resort. The staff at the resort is very friendly and they go out of their way to make your stay special. The free transportation and entrance to the various Xcaret parks was the cherry on top. We highly recommend this resort. I can’t wait to return!"

"This hotel is all inclusive amazing good amenities it’s a beautiful place you will love it we came for my cousins 60 th b day of youte booking check prices everyday our booking was 1400 for 2 per day then ok the day of checking the rate droped to 930 for 2 but it was amazing "

"Room was clean and staff courteous."