Hotels in Surprise Original Townsite

"It took 20 minutes for a front desk person to check me in"

"The property is not kept clean the room was smelling among other things"

"This is the worse hotel stay ever. First off there is a computer in the lobby with a person on the other end to help you check in. How in personable. This place was filthy outside (trash everywhere in stairways, etc.) and the room wasn't much better. We didn't have a blanket, towels, or even a trash can. We had to ask for them. This is advised as a NON smoking room. The stink of smoke was so bad, that we had to go buy Febreze and spray it everywhere, more than once. When we get home, everything we had on the trip stunk of smoke. There were holes in the walls, a chip and a crack in the window. Trash in the cabinets, and food in the frig from other people. There was dust and grease on the wall and ceiling in the kitchen area. The floors hadn't been cleaned in a long while. The bed even had a broken leg. No sweeping or mopping. the cleanest place was in the shower. "

"Room was incredibly spacious with ample comfortable furniture. Would be a good place to stay with family with Jack/Jill bathroom with 2 sinks and doors to separate. Outside the room the hotel looks tired. Hallway carpets aged. Hot breakfast options were nice. After 9 cold breakfast options were sparse and pastries were not fresh. "

"Facility was decent and mostly clean (although the garbage in our kitchen area had not been taken out from the previous guests. "

"Everything was great but our flight was canceled and rescheduled for the next day. I am disappointed that we had to pay for a night that we didnt get to stay due to something out of our control. We were flying from WI to AZ so it wasnt like we could by pass the flight and just drive to the hotel."

"A person was able to open our door while we were asleep in the middle of the night. Cockroaches alive and smashed to the wall. Stains on couch (regular brown and a red unidentified stain), stain on pull out bed sheet and mattress (brown), no blankets or top sheet for pull out bed. Listed as queen beds (family suite) really fulls. One towel in each bathroom. No dishes and silverware, one cooking utensil. Bathroom doors couldn't be closed all the way for privacy. Doors on bedroom where glass, motion light kept waking sleeping child and couldn't be deactivated. Exposed lighting wires in the ceiling."

"The hotel itself was clean, comfortable, and overall very nice. I would have rated it much higher if not for the parking situation, which completely ruined my stay. The hotel directed me to use a paid on-site parking system. I paid $33 for what was labeled as “24-hour parking” around 4 PM (assuming that meant a full 24 hours). The next morning around 11 AM, I came out to find my rental car booted with a $120 removal fee!! I later discovered that the “24-hour parking” that I paid for actually expired at 11:59 PM the same night, which was NOT at all communicated when purchasing the parking. This meant I paid $33 for only a few hours of parking. On top of that, when I paid for 24 hour parking again for the next night, it booked me for a parking reservation for the night BEFORE. Clearly there was an error in the system since it processed a payment for the wrong date. Completely ridiculous and frustrating. While the front desk staff was polite, I was ultimately directed back to the parking company and left to deal with the situation myself. The boot fee was refunded as a “one-time courtesy,” but the parking charges were not, despite the misleading setup. I've looked at other reviews and I've come to find out that this isn't just a one time thing. A lot of other visitors have had very similar story. This scammy booting company ordeal needs to be looked into at the very least. I recommend being extremely cautious with the parking here."

"Room was great. A lot of construction going on. Look forward to when it’s completed "