Hotels in Uzumasa

"The service definitely could’ve been better. We needed help moving our luggage because one (out of two) of us was sick and they said they don’t help with that and just use a cart. There was also a fire alarm that went off at 4:30AM and they did not apologize appropriately. Unsure if this was a protocol they had to follow, but the alarms blared twice after everyone returned to their rooms when we were informed there was NO fire and it was not a drill. We know there is no fire… no need to blare the alarms in 2 minute increments to inform us of that. Mind you, some guests as unfortunate as myself had to climb down the stairs outside barefoot during this fiasco. To note, the staff was also disorganized in directing the guests during the “fire”. I’ve also shared this story with other friends that have previously stayed here and they agreed the staff were not very friendly or helpful. The only apology the guests received was on a printed paper taped to the check in/out counter… The food was fine, but with this unfortunate circumstance that was quickly overshadowed."

"Excellent location, very close to Nishiki Market. Absolutely loved my stay here "

"Hotel was close to subway and the market. Would stay again "

"Convenient to train station& department stores"

"Spacious room for a family of 4. Easy access to Kyoto station"

"Property and staff and were good but I felt like I was getting ripped off. I was the only one paying for breakfast and my hotel gym visit was expensive. "

"This is my favorite hotel to stay at, the location and staff are amazing. The only thing that was a little negative was the slight wear and tear of the tables in the room and the floor area around the toilet is a little stained. Other than that, I love the size of the room we have, it’s huge for by Japanese standard. Slept comfortably and would 100% stay again because of how convenient it is being next to Kyoto Station"

"Great room, hot bath was great, breakfast was average!"

"Great hotel great location great staff"