The romantic city of Cancun is full of attractions, such as Moon Palace Golf Club and La Isla Shopping Mall, and is loved for its snorkeling spots and swimming.
The romantic city of Puerto Morelos is full of attractions, such as Puerto Morelos Town Square and Ojo de Agua Beach, and is loved for its beaches and entertainment.
Check out reviews of Benito Juárez hotels guests love
Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort
8/10 Good
"Modern resort, clean and plenty of activities to do all day. The Room was huge and beautiful. Plenty good options from several restaurants and a buffet too. The staff were super friendly and helpful.
It’s more for families in case you are looking for a couple or Solo trip."
Ventus Ha at Marina El Cid Spa & Beach Resort - All Inclusive
8/10 Good
"Beautiful property overall, and most of the staff were polite and accommodating, but several operational issues impacted our stay.
We called weeks ahead requesting a higher-floor room with a view, yet were checked into a ground-floor handicap-accessible room and told nothing else was available. The next morning, after returning to reception at 7 AM, we were immediately offered other rooms, we paid for an upgraded fifth-floor room we were happy with. This was frustrating considering the resort was operating at low occupancy, roughly 40%.
Dining also felt limited for Memorial Day weekend. Restaurant reservations were only available very late, and several restaurants and bars appeared closed. We were especially disappointed that the Rüf rooftop bar in Building 28, heavily advertised online, had apparently been closed for weeks with no notice beforehand.
One of the resort’s biggest shortcomings is the lack of shaded seating. There were very few umbrellas around the beachfront pools, making it difficult to comfortably enjoy the ocean view unless sitting directly in the sun. The pools were nice, but the beach area itself was underwhelming.
Pool drink service from Jose, Rodrigo, and Angel was excellent. Unfortunately, we also experienced dismissive service from bartender Santi at Zanza Bar during multiple interactions.
Overall, the resort has potential, but management and operational consistency need improvement to match the expectations set by the pricing and advertising."
Hotel Marina El Cid Spa & Beach Resort All Inclusive
6/10 Okay
"Pros/Cons:
Rooms - We stayed at El Cid Marina and booked their 1 bedroom suite. It was spacious, clean, and it had a complete bathroom in and outside the bedroom which was perfect for me and my brother. But the whole room had a bad/terrible smell - dirty water/wet dog kind. I had to spray my own Lysol, but it still didn't get it out completely. It had a murphy bed outside which was very comfortable. It had a small kitchen, a mini fridge, with a dozen canned soda-beer combo, and they left 4 small and 2 large bottled waters out for us, but no utensils nor pots/pans - I guess you had to request them. It only had a tea pot, glasses and cups/saucers. We had access to a patio and it was a close walk to the pool and breakfast restaurant. They had a giant ice machine outside so it's convenient to always have cold beverages. The sheets were okay - not very silky or cloud soft as other hotels offer. The A/C would only go down to 20C. There was a ceiling fan that helped out. There were 2 TV's. We had a the privacy tag on our door knob but when I requested for more water, since I was out on the patio, I didn't hear their knock (no doorbells here), they came in and left it on our table. Same with the room service - maybe next time we should chain up the door when we're indoors.
Staff - 99% of the staff were helpful, kind, polite, said 'Hola!' as you pass by. At the spa, they accommodated our changes. However, the big misunderstanding was with our Concierge. Because we booked through ex"
"The resort its self is beautiful! If you are looking for a swimmable beach this is not it! There are alligators, one day people saw 5. The food is okay the portions are small. Also be mindful that Chinese and buffet is close some days, but they don’t rely this information on the details before booking or checking in at the resort. Some lady said it was due to low season, which is not fair because we are paying same price as high season. Another gentleman said it was all year around, which they NEED to have this information. On Saturday both restaurants were closed and there were so many piss people because the wait was more than 1 hour if you didn’t have reservations. Other than that everything else was pretty good."
Excellence Riviera Cancun - Adults Only All Inclusive
10/10 Excellent
"We spent five nights at the Excellence Riviera Cancun over Memorial Day weekend. We had a slight mix up with our room but Samuel rectified it for us. We stayed in a swim up room in Building 6. The beach wasn’t ideal with seaweed but we enjoyed the view and sound of the ocean regardless. They did a great job of trying to keep it clean. We loved the food, the entertainment and especially the lazy river. The dinner on the beach was amazing as well. We have stayed at many Excellence properties and really enjoyed this one. Special shout outs to Jose, Edy, Pablo, Manuel, Samuel and Cecilia."