The romantic city of Cancun is full of attractions, such as Moon Palace Golf Club and La Isla Shopping Mall, and is loved for its snorkeling spots and swimming.
The romantic city of Puerto Morelos is full of attractions, such as Puerto Morelos Town Square and Ojo de Agua Beach, and is loved for its beaches and entertainment.
"The stay at the hotel was amazing! Ricardo, Gustavo, Antonio, and many more employees whose name’s I am blanking out on were amazing. The food, drinks and activities were really fun. I recommend Ocean 10000%!
Everyone should stay here, I promise you won’t be disappointed."
Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort
6/10 Okay
"Pros:
It was a small enough property that you don't need transportation to take you between different areas. Main lobby, restaurants, pools, waterpark and the theatre and entertainment area are all consolidated in one area so very accessible and walkable.
The property is fairly new. It was clean and well maintained."
Excellence Riviera Cancun - Adults Only All Inclusive
10/10 Excellent
"Fantastic service, amenities, food and drinks. Rooms were very spacious and had lots of space for things. Great resort layout and ease of getting around. Tons to do. No complaints at all. Would definitely come back and will stay at another Excellence hotel in other places. Amazing vacation!"
Ventus Ha at Marina El Cid Spa & Beach Resort - All Inclusive
8/10 Good
"Beautiful property overall, and most of the staff were polite and accommodating, but several operational issues impacted our stay.
We called weeks ahead requesting a higher-floor room with a view, yet were checked into a ground-floor handicap-accessible room and told nothing else was available. The next morning, after returning to reception at 7 AM, we were immediately offered other rooms, we paid for an upgraded fifth-floor room we were happy with. This was frustrating considering the resort was operating at low occupancy, roughly 40%.
Dining also felt limited for Memorial Day weekend. Restaurant reservations were only available very late, and several restaurants and bars appeared closed. We were especially disappointed that the Rüf rooftop bar in Building 28, heavily advertised online, had apparently been closed for weeks with no notice beforehand.
One of the resort’s biggest shortcomings is the lack of shaded seating. There were very few umbrellas around the beachfront pools, making it difficult to comfortably enjoy the ocean view unless sitting directly in the sun. The pools were nice, but the beach area itself was underwhelming.
Pool drink service from Jose, Rodrigo, and Angel was excellent. Unfortunately, we also experienced dismissive service from bartender Santi at Zanza Bar during multiple interactions.
Overall, the resort has potential, but management and operational consistency need improvement to match the expectations set by the pricing and advertising."