Hotels in Downtown Playa del Carmen

"We thoroughly enjoyed our one-week stay at Hyatt Vivid. From the welcoming staff to the warm reception by German at the front desk—who made our stay so much easier—everything was fantastic. The amenities are spot on, and the property feels very secure. A special shout-out to Efren for his energetic, sincere smile and positive demeanor; he delivered our late-night room service every single night of our stay when we got hungry! Overall, we highly recommend this property and will definitely stay here again when we return. This was our second time in Playa del Carmen, and it didn't disappoint."

"The property was well maintained and conveniently located close to everything. Surprisingly, it was very quiet despite being in the middle of town, with plenty of restaurants and bars nearby."

"The best staff and stay "

"Staff were amazing, service always great and the resort is lovely. Only downside is there isn’t really beach in front of the resort but a very short walk down. All in all we really enjoyed our stay and would come back"

"Fantastic property, beautifully designed. Staff was always responsive and helpful, very good service throughout. Amazing partner providers including the beach front breakfast restaurant and the local gym. The rooftop patios with BBQs, loungers and hot tubs were fantastic, for those who book those rooms. "

"Great experience, wonderful hotel with a great service! "

"Was exactly what we needed in a great location to everything. "

"Probably the worst hotel I stayed at. First it is located on the main street so there is noise all day and night. Second they have a bar at the top of the hotel that can play loud music until 2am. Third, they gave me a room just behind the reception and the staff is always talking with people or on the phone constantly, even at night. When you ask kindly to keep it down, they still continue. Basically, if you want to sleep, dont go there. I asked for another room but they said all the rooms were occupied, which was a lie. The saff is super rude and dont care about the clients. When you ask to talk to the manager, they say no. They dont clean the room during your stay. The room is very basic, bed was ok but shower was leaking, the sink faucet was broken. Well nothing was ok with this hotel, look away and find a decent one! But this is not where you want to sleep!"

"Old and dated hotel. The pool floor was green and it was not cleaned till the next day. The bed matresses were very hard and the pillows worse. The 'white' towels were of an unknown color. No water or safe in the bedroom. The included breakfast was horrible, just coffee and cold toasts, with your choice of butter or jam. The only good thing about this place is the location and the staff. I will not stay there again. "