Hotels in Gonzalo Guerrero

"Loved this resort! I want to come back already"

"The food at the restaurants were good ! great pools and amenities , perfect location to walk avenue for shopping, bars, restaraunts etc. great drinks and staff . It’s an easy decision stay tbh ! very pretty property"

"Everything Was Great !!! Had a Wonderful Vacation !!!"

"First room was clutter & internet not working couldn’t go to balcony. They change me room per my request it was worse. Tv, internet, safe not working until after 3 days maintenance show up. Finally was able to connect my laptop & work. One of their guest always angry in the rooftop by the pool. CAMARAS not working. They should cause also couple fighting until 3:30 am couldn’t sleep. The guy hit the woman & she was crying I told them they should have security cause I couldn’t help the woman. "

"This was our 3rd time staying at this hotel. They do it right."

"The cost is very accurate and my only "comment" will be for the installations 9/10. The room has hot water, Wifi, Pool, and is located in a very well area."

"Staff amazing"

"Stay far far away from this property. Not only are they dishonest their facilities are poorly maintained and the staff is pathetically inattentive. There are so many better places to stay in Playa Del Carmen. I strongly suggest you do not stay here. If you do decide to stay at this location, do not leave any valuables in the open. Lock everything up in a safe place in your luggage. "

"We stayed 10 nights at Mahekal. It’s definitely different from our usual pick - the Royal Hidaway- but we wanted a change. It’s a 4 or 3.5 star resort that needs a bit of a TLC, but it didn’t bother us. The noise didn’t bother us either, very reasonable. Mosquitos are relentless, very grateful for the Off provided in each room. Staff are very friendly and polite. The welcome at the reception needs improvement. Important to give folks the room that was advertised and paid for. After travelling for 16 hrs, walking to the Oasis part in the heat, then walking back to complain about the room is not great. Then a young person at the reception starts arguing how the resort is not under the obligation to give us the room from the picture only to be interrupted by a more experienced colleague who immediately helped us. And we received the welcome drink :) We ate outside of the resort and I fully recommend it. The resort location is excellent and the 38th street has great restaurants. We only had lunches at Fuego and the food was not great. Starbucks on the property is amazing and Cesar rocks - so friendly! What we liked the most is the Oasis part of the resort and the small pool there, which was mostly empty. We enjoyed the jungle and that pool so much! If everything else was not good we’d still be happy with this vacation due to our room balcony and that pool. I recommend Mahekal, but be aware, you will not find the ACed lobby etc. If you like bohemian, it’s a place to be!"