"This is the worst hotel I’ve ever stayed. I reached hotel at 3:30AM, check in took me half an hour. We required a twin bed room, the reception told me only have one room at the 4th floor but it’s very far from the elevator, I asked if have better choice, she says that’s the only room and then went to the office and come back and gave me another room at the 3rd floor. After reached the room, we found out the bedsheet was really dirty, it has oil, hair, and some blood, so we asked house keeping to change the bedsheet, when they change the bedsheet we found out the down sheet are even worse, it’s dirty and became yellow, with a lot of blood, looks like they never changed the sheet for 20 years. We called the manager and required to change to a new room, after 20 mins they gave me another room at the 10th floor (If 4th floor was the last room, how they found this 10th floor room?!) The second room bedsheet was dirty as well, we required change the bedsheet again and at the same time we checked the down sheet, was much clean, so we weee going to accept this room after change the bedsheet. But! When we went to the bathroom we found a cockroach on the towel. And we start get allergy. It was already 6:30AM, we were really tired, the manager came and says she will arrange another room in 10 mins and make sure it’s clean, but after wait another hour, we finally get to our 3rd room. It still has hair on the bedsheet but we were too tired, we accepted the room. It was the worst hotel!"
"First, its location is very close to Penang International Airport and that's the only reason I switched to this hotel because of taking an early morning flight. It's just 15 minutes for Grab. The check-in process was very smooth and highly efficient but not up to the previous standards of Mariott hotels I stayed. The room was generally acceptable but there was no toothbrush provided and the toilet seat was even not installed well for use. The problem was soundproof. Throughout the night, you heard walking sound and moving chairs on the floor above and even the snoozing of travelers in another room on the same floor."
"I booked two rooms online, and during check in it stated that the tax was MYR 10 . However, upon arriving at the hotel, the front desk told me it was actually MYR 30 . It felt misleading and somewhat deceptive."
