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12 Bees Hotel

3.0 star property
Hotel with 2 outdoor pools, near Playa del Carmen Main Beach

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Escape to 12 Bees Hotel, near Playa del Carmen Main Beach, where you can unwind with a rooftop terrace and rejuvenate at the spa. Indulge in a manager's reception, grab a coffee at the shop/cafe or enjoy sun loungers by one of two outdoor pools.
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Restaurant
  • Connecting rooms available
  • Air conditioning
  • Bar

Main amenities (12)

  • Daily housekeeping
  • 2 outdoor pools
  • Rooftop terrace
  • Beach towels
  • Bar/lounge
  • Coffee shop/cafe
  • Business center
  • Theme park shuttle
  • Cruise ship terminal shuttle
  • Shopping center shuttle
  • Ferry terminal shuttle
  • Limo/town car service

For families (6)

  • Children stay free
  • Connecting/adjoining rooms available
  • Television
  • Terrace
  • Daily housekeeping
  • Blackout drapes/curtains

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room, Multiple Beds

Standard Double Room, Multiple Beds | Individually decorated, individually furnished, desk, laptop workspace

Standard Double Room, Multiple Beds

8.8 out of 10
Excellent
(20 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed

8.0 out of 10
Very good
(9 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Room

Family Room | Individually decorated, individually furnished, desk, laptop workspace

Family Room

  • 28 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

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The price is CNY253
CNY342 total
includes taxes & fees
May 27 - May 28
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About the neighborhood

Map
No. Int. S/N, Calle 12 Bis, Playa del Carmen, QROO, 77710

What's nearby

  • Calle 12 - 2 min walk - 0.2 km
  • Quinta Alegría Shopping Mall - 8 min walk - 0.7 km
  • Central Square - 8 min walk - 0.7 km
  • Quinta Avenida - 8 min walk - 0.7 km
  • Playa del Carmen Main Beach - 11 min walk - 1.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive
  • Cozumel Intl. Airport (CZM) - 12.6 miles/20.2 km
  • Ferry terminal shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Bus station shuttle (surcharge)

Restaurants

  • ‪Vips Constituyentes - ‬4 min walk
  • ‪El Doctorcito - ‬3 min walk
  • ‪Bufet De La Jungla - ‬4 min walk
  • ‪El Compa - Birria Y Asadas - ‬3 min walk
  • ‪Tortas Alejandra - ‬4 min walk

About this property

12 Bees Hotel

  • 12 Bees Hotel features a rooftop terrace and puts you within a 10-minute walk of Quinta Avenida. You can indulge in facials or mani/pedis, then grab a bite to eat at the coffee shop/cafe. Other highlights include 2 outdoor pools, a bar/lounge, and a terrace. Fellow travelers love the helpful staff.

At a glance

DONE

Hotel size

    • 65 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests must transfer via Shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
    • This property offers transfers from the cruise terminal and ferry terminal (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • Wheelchair-accessible parking on site
DONE

Transfers

    • Cruise terminal shuttle*
    • Ferry terminal shuttle*
    • Bus station shuttle*
DONE

Offsite

    • Shopping center shuttle*
    • Theme park shuttle*
DONE

Other information

    • Designated smoking areas
    • No alcohol allowed onsite

Property amenities

Food and drink

  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Free reception (select days)

Traveling with children

  • Children stay free (see details)
  • Children's menu

What to do

  • Boat tours nearby
  • Scuba diving nearby

Working away

  • Business center
  • Meeting room
  • Coworking spaces
  • Conference space

Services

  • 24-hour front desk
  • Limo or town car service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Beach towels
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • 2 outdoor pools
  • Reception hall
  • Outdoor furniture

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Stair-free path to entrance
  • Pool access ramp on site

Room amenities

Be entertained

  • 43-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps)

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Dining

BEEBAR - This rooftop bar serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 3.41 per accommodation, per night

Optional extras

  • Shopping center shuttle and theme park shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the swimming pool without adult supervision

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Onsite parties or group events are strictly prohibited.
Long-term renters welcome.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard
Cashless transactions are available.
Property Registration Number 008-007-003009/2025

Also known as

12 Bees Hotel Hotel
12 Bees Hotel Playa del Carmen
12 Bees Hotel Hotel Playa del Carmen

Frequently asked questions

Does 12 Bees Hotel offer free cancellation for a full refund?

Yes, 12 Bees Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at 12 Bees Hotel?

Yes, there are 2 outdoor pools.

Are pets allowed at 12 Bees Hotel?

Sorry, pets aren't allowed, but service animals are welcome.

What are the check-in and check-out times at 12 Bees Hotel?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at 12 Bees Hotel?

No, this hotel doesn't have a casino, but Riviera Gran Casino (7-min walk) is nearby.

What is there to do at 12 Bees Hotel and nearby?

Have fun with nearby activities like boat tours, scuba diving, and swimming. Additional recreation nearby includes casino gaming. 12 Bees Hotel also has 2 outdoor pools.

What's the area around 12 Bees Hotel like?

12 Bees Hotel is in Gonzalo Guerrero, a short 11-minute walk from Playa del Carmen Main Beach and 8 minutes' walk from Quinta Avenida.

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Reviews

Reviews

8.6

Excellent

8.8

Cleanliness

8.4

Amenities

9.2

Staff & service

8.4

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was described as delicious, sufficient, and very good by multiple guests. (5 reviews)
  • The property is within walking distance to the beach and 5th Avenue. (5 reviews)
  • The rooftop area with 2 pools was a great attribute of the hotel, perfect for relaxation. (7 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Room
Service staff
Restaurant
Location
Bar
Food
Shower
Beach
Toilet
Bed

Reviews

Verified

8/10 Very good

Very clean, located in a convenient part of town where everything is at, good for the price.
Israel, 2-night trip
Verified

10/10 Exceptional

Thoroughly enjoyed the stay here. Was exactly as described. Staff was very courteous and helpful (the hotel as well as the coffee shop). Location is great ...15 min or so walk to the beach, but close to alot of restaurants on 10th, 5th, etc. Great for solo travelers and couples.
Chris, 7-night trip
Verified

8/10 Very good

Staff are friendly and helpful
Arturo de Jesus, 2-night trip
Verified

10/10 Exceptional

The room was clean and comfortable. Also throughout the whole entire hotel, very clean, staff very nice very attentive one of the servers Mosarat and her partner. Laura were very nice to us. Very polite always knowing what we want. We have to say it was a great experience.
Monica, 4-night trip
Verified

8/10 Very good

Good location an the food was pretty good
Damien, 7-night trip
Verified

8/10 Very good

Good location, quiet and comfort
Juan, 1-night trip
Verified

10/10 Exceptional

It is clean, private and has an amazing Roof top. The front desk staff is extremely helpful as well. Will stay here again.
Matthew, 1-night trip
Verified

10/10 Exceptional

Great service & really nice people
S, 5-night trip
Verified

10/10 Exceptional

Staff are very accommodating, room is clean and hotel located near shopping mall and supermarkets.
Arturo de Jesus, 1-night trip
Verified

4/10 Fair

This is an old-fashioned motel with the doors to your room opening outside, although there is a security fence. There’s not even a security chain on the door. Although the area didn’t feel unsafe, a bit more security in Mexico would’ve been appreciated. There is no breakfast served. Overall, not a great experience.
roland, 1-night trip
Verified

10/10 Exceptional

Staff was great. Bar and restaurant staff were even better
Jason, 4-night trip
Verified

6/10 Good

It wasent super clean but the restaurant on third floor was very good amazing food definitely worth taking a look.
Benjamin, 2-night trip
Verified

10/10 Exceptional

We had a nice time there. The room got cleaned every day. WiFi was great. Very closed for shopping. 15 min to the beach if you are walking. I would stay there again
Dennis, 9-night trip
Verified

10/10 Exceptional

Great staff! The library was unexpected but very was a nice feature!
Mail, 7-night trip
Verified

6/10 Good

We started off our stay with no air-conditioning. Got moved to another room, with no hot water for two days. The free cocktail is not a free cocktail on arrival. We asked for an extra towel and an extra pillow, both were denied. We ate at the restaurant, the first two items who ordered they did not have. The pictures that are posted online did not match our room. The cleaning staff did an excellent job. They were not clear on the drink specials for happy hour, so our two drinks at happy hour was $30. We picked up some street food to taste, was told that the restaurant would not supply a plate or fork for us to eat because no outside food is allowed on the roof. On the upside, the location is excellent. It is near our favorite restaurant. We will not stay here again.
Blair, 11-night trip
Verified

8/10 Very good

A fridge in the room would be nice... otherwise nice restaurant and pool table on the top floor. Great staff!
Julien, 9-night trip
Verified

8/10 Very good

Great staff! The roof top bar is legit! Pool, PingPong, and TVs.
Jason, 2-night trip
Verified

10/10 Exceptional

3 blocks from bus station. Great staff, small but clean rooms. Pool is too small but you have an ocean about 20 min walking.
Timothy, 1-night trip
Verified

10/10 Exceptional

This place is very clean and beautiful. Don't forget guest get a discount to eat at their top terrace. Just remind the person who rings you up.
NANCY, 1-night trip
Verified

8/10 Very good

This hotel had excellent wifi and was in the heart of the city. It took 15 minutes to walk to the beach and the Walmart was 2 blocks away. Aesthetically it’s quite brutalist but the staff are lovely.
Scyi, 7-night trip
Verified

10/10 Exceptional

It was my 4th time staying at this hotel. It has all the basics to go around the city walking and nearby you can locate multiple local food options, markets and pharmacy There is a school in front so it is quite safe
Anakaren, 2-night trip
Verified

8/10 Very good

alright, but not special

Alright for the price, but service… especially in the restaurant/bar, was horrible. (I actually never even got service and left). Location good.
Andy, 1-night trip
Verified

8/10 Very good

Centro Playa

12 Bees is a good hotel centrally located in PDC. The service is very good. It is clean and comfortable. Then staff is professional and always helps. Mega Soriana and Walmart nearby
tyler, 1-night trip
Verified

6/10 Good

Relatively Quiet as compared to the properties near the beach. It’s dated but for C$80 it’s good value.Restaurant was nice ,Tuna( not from can) burritos were filling. Near Ado bus stop and Mega centre.
Sikander, 1-night trip
Verified

10/10 Exceptional

Better than a 10

I have stayed several times, and though my Spanish is very limited, The front desk always accommodated me with Grace and professionally. The location is fine. It is near the big mega store, And several good restaurants and a row of food carts that are fantastic.
robert, 1-night trip